Creating A Culture of T.R.U.S.T. with Poonam Natha | GP 143 - How to Start, Grow, and Scale a Private Practice| Practice of the Practice

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Do you transfer your clinical skills from the therapy room to the business environment? How do you become a great manager for your team? Can you learn the best ways to effectively communicate with your team?

In this podcast episode, LaToya Smith speaks about creating a culture of T.R.U.S.T. with Poonam Natha.

Podcast Sponsor: Therapy Notes

An image of Therapy Notes is captured as the sponsor on the Practice of the Practice Podcast, a therapist podcast. Therapy Notes is the most trusted EHR for Behavioral Health.

Is managing your practice stressing you out? Try TherapyNotes! It makes notes, billing, scheduling, and telehealth a whole lot easier.

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Meet Poonam Natha

A photo of Poonam Natha is captured. She is a LMFT and co-founder of Level Up Leaders Inc. Poonam is featured on the Practice of the Practice, a therapist podcast.

After becoming a licensed practitioner of the healing arts Poonam Natha sought to lead her own teams in non-profit community-based mental health settings. In her 8+ years as a leader in mental health, she has been able to develop trusting relationships with her employees and create healthy working environments in which people want to stay and grow.

As a co-founder of Level Up Leaders Inc., Poonam helps her clients navigate the path to their success and the health of their practice or organization by prioritizing the working relationship.

Visit Level Up Leaders Inc. and connect on Instagram and LinkedIn.

FREEBIE: Take this free leadership assessment: The 5 Archetypes of Cultivating Trust

In This Podcast

Use therapeutic principles in business
Become a great manager
Poonam’s TRUST framework

Use therapeutic principles in business

We learn all these skills from a clinical perspective and we apply them with our clients, but we forget that we can actually apply them in our work settings.
Poonam Natha

You don’t have to only practice and use therapeutic principles with clients, because they are valuable with your clinicians too!

Discuss with your clinicians how you, as a company and culture, can apply conflict resolution and effective communication skills within the team. The skills are transferable between the different settings.

Become a great manager

If you are starting as a new business owner and manager for your clinicians and staff, or you want to revamp your process, start with:

Your values
Your vision for the practice
How these values manifest in reality
How to share these values with your community

What is the shared language [you] can bring into [your] organization and practice that will help us meet each other where we’re at and not create confusion.
Poonam Natha

Poonam’s TRUST framework

T – Transparency

R – Repair

U – Unify

S – Seeking

Seeking is about being grounded and having balanced thinking [because] it’s so easy to react or just trust our intuition, but really how do we ground and how do we gather both story and metrics to come up with ways to problem-solve?
Poonam Natha

T – Tact

Useful links mentioned in this episode:

Use promo code ‘JOE’ to get three free months to try out TherapyNotes, no strings attached, and remember, telehealth is included with every subscription free.
Visit Level Up Leaders Inc. and LinkedIn.
Reach out on Instagram for a free consultation.

Check out these additional resources:

Meet LaToya Smith

An image of LaToya Smith is captured. She is a consultant with Practice of the Practice and the owner of LCS Counseling. LaToya is featured on the Practice of the Practice, a therapist podcast.

LaToya is a consultant with Practice of the Practice and the owner of LCS Counseling and Consulting Agency in Fortworth Texas. She firmly believes that people don’t have to remain stuck in their pain or the place they became wounded. In addition to this, LaToya encourages her clients to be active in their treatment and work towards their desired outcome.

She has also launched Strong Witness which is a platform designed to connect, transform, and heal communities through the power of storytelling.

Visit LaToya’s website. Connect with her on Facebook, Instagram, Strong Witness Instagram, and Twitter.

Apply to work with LaToya.

Email her at latoya@practiceofthepractice.com