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Do you transfer your clinical skills from the therapy room to the business environment? How do you become a great manager for your team? Can you learn the best ways to effectively communicate with your team?
In this podcast episode, LaToya Smith speaks about creating a culture of T.R.U.S.T. with Poonam Natha.
Podcast Sponsor: Therapy Notes
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Meet Poonam Natha

After becoming a licensed practitioner of the healing arts Poonam Natha sought to lead her own teams in non-profit community-based mental health settings. In her 8+ years as a leader in mental health, she has been able to develop trusting relationships with her employees and create healthy working environments in which people want to stay and grow.
As a co-founder of Level Up Leaders Inc., Poonam helps her clients navigate the path to their success and the health of their practice or organization by prioritizing the working relationship.
Visit Level Up Leaders Inc. and connect on Instagram and LinkedIn.
FREEBIE: Take this free leadership assessment: The 5 Archetypes of Cultivating Trust
In This Podcast
- Use therapeutic principles in business
- Become a great manager
- Poonam’s TRUST framework
Use therapeutic principles in business
We learn all these skills from a clinical perspective and we apply them with our clients, but we forget that we can actually apply them in our work settings.
Poonam Natha
You don’t have to only practice and use therapeutic principles with clients, because they are valuable with your clinicians too!
Discuss with your clinicians how you, as a company and culture, can apply conflict resolution and effective communication skills within the team. The skills are transferable between the different settings.
Become a great manager
If you are starting as a new business owner and manager for your clinicians and staff, or you want to revamp your process, start with:
- Your values
- Your vision for the practice
- How these values manifest in reality
- How to share these values with your community
What is the shared language [you] can bring into [your] organization and practice that will help us meet each other where we’re at and not create confusion.
Poonam Natha
Poonam’s TRUST framework
T – Transparency
R – Repair
U – Unify
S – Seeking
Seeking is about being grounded and having balanced thinking [because] it’s so easy to react or just trust our intuition, but really how do we ground and how do we gather both story and metrics to come up with ways to problem-solve?
Poonam Natha
T – Tact
Useful links mentioned in this episode:
- Use promo code ‘JOE’ to get three free months to try out TherapyNotes, no strings attached, and remember, telehealth is included with every subscription free.
- Visit Level Up Leaders Inc. and LinkedIn.
- Reach out on Instagram for a free consultation.
Check out these additional resources:
- Growing Your Group Practice Through Consultation with Shannon Heers | GP 142
- Practice of the Practice Network
- Group Practice Launch
- Group Practice Boss: www.practiceofthepractice.com/grouppracticeboss $149 a month
- PoP Group Practice Owners Facebook Group
- Free resources to help you start, grow, and scale
- Work with us
- Practice of the Practice Network
Meet LaToya Smith

LaToya is a consultant with Practice of the Practice and the owner of LCS Counseling and Consulting Agency in Fortworth Texas. She firmly believes that people don’t have to remain stuck in their pain or the place they became wounded. In addition to this, LaToya encourages her clients to be active in their treatment and work towards their desired outcome.
She has also launched Strong Witness which is a platform designed to connect, transform, and heal communities through the power of storytelling.
Visit LaToya’s website. Connect with her on Facebook, Instagram, Strong Witness Instagram, and Twitter.
Email her at latoya@practiceofthepractice.com