SGP ⎸ You Got the Client – Are You Keeping Them? with Doug Polster
About the event
Most owners assume a referral is a win. In reality – it’s just the start. This talk covers what happens between intake and a retained client, where practices lose people without realizing it, and how to train therapists to actually close the loop on client engagement.
Take and use:
• A client engagement checklist for therapists from referral to retained
• 3 metrics every practice should be tracking right now (and what to do when they’re off)
• A one-page training outline you can use with your team this month
Result: More referrals become paying, retained clients – without adding more marketing spend.
Who can attend
This event is open to all members of The Practice Academy.
To register
Community members will find the event information inside the Community events calendar.
Join the community
Interested in attending this event? Unlock it by joining The Practice Academy! You’ll get access to live events, all our courses, and a supportive, active community of therapists and practice owners.
