New Year, New Habits: The Biggest HR Mistakes Practice Owners Make with Candice Elliott | POP 946

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Do you have a strong onboarding process for your new employees? Why is having one so important? Which HR mistakes could you be making that you can do differently and correctly this new year? In this podcast episode of the New Year, New Habits series, Joe Sanok speaks about the biggest HR mistakes practice owners make with Candice Elliott.

Podcast Sponsor: Alma

A photo of podcast sponsor, Alma is captured. Alma is an insurance company for therapists. Alma sponsors the Practice of the Practice podcast.

Going in-network with insurance can be tough. Filing all of the right paperwork is time-consuming and tedious, and even after you’re done, it can take months to get credentialed and start seeing clients.

That’s why Alma makes it easy and financially rewarding to accept insurance. When you join their insurance program, you can get credentialed within 45 days, and access enhanced reimbursement rates with major payers. They also handle all of the paperwork, from eligibility checks to claims submissions, and guarantee payment within two weeks of each appointment.

Once you’ve joined Alma’s insurance program, you can see clients in your state of licensure regardless of where you’re working from.

Learn more about building a thriving private practice with Alma at

Meet Candice Elliott

A photo of Candice Elliott is captured. She is a Fractional CHRO and HR Mentor for business and non-profit leaders. Candice is featured on the Practice of the Practice, a therapist podcast.

Candice Elliott is a Fractional CHRO and HR Mentor for business and non-profit leaders. She focuses on the intersection of public health, and organizational and community development, helping leaders foster healing cultures where they and their teams can thrive. She has a Masters in HR from Penn State, the SPHR certification, and has been practicing HR in the US and internationally for more than 10 years.

Visit Fortress and Flourish and connect on Instagram and LinkedIn.

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In this Podcast

  • Why HR is important
  • HR mistakes that you could be making
  • Essential HR aspects to have organized
  • Candice’s advice to private practitioners

Why HR is important

I really see how the way that we’re treated at work has such an impact on us in so many ways … Physically, emotionally, and spiritually as well, and that we have the opportunity to design work cultures and work systems that are supportive of people’s health instead of forcing people into systems that don’t treat them well. (Candice Elliot)

Everyone has stories about terrible managers, tough working environments, or office jobs that lack human empathy or teamwork. Most, if not all, private practice owners are striving to create work environments that allow their employees to do their best work without having to sacrifice their well-being as people. So much of the capitalist system depends on seeing people as expendable entities that only grind out progress and results. Often, if you are working with people, the best results come from actually seeing and addressing them as people instead of productivity assets.

HR mistakes that you could be making

1 – Clumping all the to-do’s into one job: when people think about hiring, they think about the objectives that need to be done and merge them into one job. However, it is better to look at what needs to be done and divide it up into separate roles instead of finding one person to do it all.

Often, I think, we’ll try to take all of [what’s in] that bucket and give it to one person but that’s not necessarily the thing that will help you the most … Not every person is going to be qualified to do all of those things [that you need help with]. (Candice Elliot)

2 – Hire for what you want to be done instead of one person who can do it all: like with the previous point, you need to define the job by the skillset that’s needed for it. 3 – A messy onboarding process: this is a common HR mistake but it costs your team and your new employee.

Even if you are hiring someone who has a lot of years of experience, research shows that if you have a solid onboarding process that helps people get acquainted with the different systems that you have, the different ways that you would like for things to be done … It will keep them with you for longer. (Candice Elliot)

Essential HR aspects to have organized

  • Having your business checklist available for all employees that details what you will be collecting from them, like a factsheet.
  • Create a way to check in with your new hires regularly over their first couple of weeks, and so that they can also ask you questions.
  • Think ahead of time about how you will connect with the new employee regularly.

Candice’s advice to private practitioners

Thank you for the work that you are doing!

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Check out these additional resources:

New Year, New Habits: Money Leaks and What to Do About It with Lauren Colson | POP 945

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Meet Joe Sanok

A photo of Joe Sanok is displayed. Joe, private practice consultant, offers helpful advice for group practice owners to grow their private practice. His therapist podcast, Practice of the Practice, offers this advice.

Joe Sanok helps counselors to create thriving practices that are the envy of other counselors. He has helped counselors to grow their businesses by 50-500% and is proud of all the private practice owners who are growing their income, influence, and impact on the world. Click here to explore consulting with Joe.

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