Going from Overwhelmed to Optimized with Tim Boyle from REVA Global Medical | GP 310

assistant, business change, group practice, Grow a Group, optimize, overwhelm, standing out, time savers, virtual assistant

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Are you looking to hire an assistant for 2026? Should you go for an in-person or virtual assistant? How can hiring a virtual assistant save you money, time, and energy?

In this podcast episode, Brandon Shurn discusses going from overwhelmed to optimized with Tim Boyle from REVA Global Medical.

Podcast Sponsor: Headway

I want to thank Headway for sponsoring this episode. If you run a group practice, you know that accepting insurance can be overwhelming. Between credentialing, billing, and payroll, the admin side can easily take over your week.

Headway was built to help you handle this — and they’re the only platform designed specifically for in-network group practices. Whether you’re growing your team or running an established practice, Headway makes the business side easier with faster credentialing, higher per-session rates, and biweekly payments your team can count on. They work with therapy, psychiatric, and hybrid groups — and there are no subscription fees. Just the support you need to run your practice with ease.

Run your best group practice with Headway — trusted by thousands of group practice leaders to simplify insurance admin and reach more people through in-network care.

Curious how Headway can work for you?

Meet Tim Boyle

A photo of Tim Boyle is captured. He is the Director of Sales and Business Development at REVA Global Medical, where he brings nearly a decade of healthcare and operational experience to support hospitals, laboratories, and private practices in enhancing patient engagement and financial performance. Tim is featured on Grow a Group, a therapist podcast.

Tim Boyle is the Director of Sales and Business Development at REVA Global Medical, where he brings nearly a decade of healthcare and operational experience to support hospitals, laboratories, and private practices in enhancing patient engagement and financial performance. In his leadership role, Tim focuses on building strategic partnerships that streamline administrative processes, improve practice efficiency, and elevate the overall patient experience. His work bridges operational excellence with a compassionate, patient-centered approach, enabling healthcare providers to adapt to the evolving demands of modern medical practice.

Visit REVA Global and connect with Tim on LinkedIn.

In This Podcast

Clinical versus clerical
What’s better: hiring an in-person or virtual assistant?
Key takeaway for listeners

Clinical versus clerical

Tim starts by explaining the necessity of separating the clinical from the clerical.

The doctor should focus their attention and skills on working with the client or patient, and the admin team should follow up on organizational details.

This essentially keeps the client’s needs at the forefront of care, allowing the clinician to focus on the client while the admin takes care of the rest.

All the clinical tasks, including the patient care, building the patient care plans … and then the treatments, that’s the stuff that the doctor should be spending their time on. It’s what they went to school for, what they did this studying [for] … they’re serving. (Tim Boyle)

Apart from the clinical side, the clerical aspects include managing the EHR, handling payroll, client bills, and insurance: this can be done by another faction of the team who are trained and capable.

We try to take all the clerical tasks off the doctor’s plate through our medical virtual professionals, just so that they can put that time back into their practice and increase their patient care. (Tim Boyle)

What’s better: hiring an in-person or virtual assistant?

When you have decided to hire an assistant, but you are stuck between choosing an assistant who is either in-person or virtual, Tim wants you to consider:

Cost-effectiveness: Which one would be more affordable for you, depending on your current phase of practice?
Answer the question: “What is the biggest current bottleneck to growth in your practice?”

If you can answer this question, the answer will guide you to know in which form to hire your new assistant.

In-person and virtual assistants can offer you different solutions, so tailor your choice to what you need help with the most.

Each virtual assistant in Tim’s company team is specifically trained to work exclusively for each client.

That one person is going to be vetted out and trained in that specific client’s EMR/ EHR, and that MVP is now Brandon’s MVP, and you can use them solely for you; they won’t be working with another practice. (Tim Boyle)

Key takeaway for listeners

If you are a clinician with a practice, big or small, and you are struggling with bottlenecks or burnout, reach out.

You can get expert help for less than you think, and it will support you in taking your practice to the next level.

Useful Links:

Visit REVA Global and connect with Tim on LinkedIn.

Curious how Headway can work for you?

Check out these additional resources:

Meet Prof. Brandon Shurn

Brandon Shurn, Ph.D., LCPC, LMHC, AFC®, NCC, is a licensed clinical professional counselor and the founder of EmPower Me Holistic Counseling, a fully virtual Maryland-based practice. He’s also a full-time professor in Seattle University’s online Clinical Mental Health Counseling program. With extensive experience launching and directing university training clinics, Brandon now focuses on helping therapists design and grow impactful, sustainable practices. Outside of his work, he enjoys fitness, yoga, Wing Chun, golf, reading, and spending time with his family and dogs.

Visit Empower Me Counseling, and connect with Brandon on Instagram and LinkedIn.

Email him at: [email protected]

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